Faq's
Al-Ayesh is an online store offering a range of quality products with delivery available across Pakistan. We aim to provide a simple, reliable, and convenient shopping experience for our customers.
Yes, Al-Ayesh offers nationwide delivery across Pakistan. Delivery availability may vary depending on the customer's location and courier service coverage.
Our standard delivery time is approximately 5–7 working days after your order has been confirmed. Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.
Yes, we offer free shipping on eligible Cash on Delivery orders.
Once your order has been dispatched, you may receive tracking information through the contact details provided when placing your order. You can use the provided information to check your delivery status.
Orders can generally be cancelled before dispatch by contacting us as soon as possible. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow our return procedure.
Yes, eligible products can be returned within 7 days of delivery, subject to our Return & Refund Policy. The product must meet the required return conditions before a return can be approved.
If your order arrives damaged, defective, or contains an incorrect product, please contact us within 24–48 hours of delivery. We may request clear photographs or videos of the product and its packaging so that we can review the issue and provide an appropriate resolution.
Once a returned product has been received and inspected and the return has been approved, the refund is generally processed within 2–5 business days.
For questions about products, orders, delivery, returns, or refunds, you can contact our customer support team at al.ayesh1511@gmail.com or +92 345 6759527. Our team will be happy to assist you.